You too can support the association Il Collare d'Oro
All proceeds from the sale of the booklet will be donated to the Il Collare d'Oro association.
The Il Collare d’Oro association trains assistance dogs, offering support to those who need it most. Help me help: by purchasing this interactive fable, you not only give your children a moment of creativity and learning, but you also help improve the lives of many people, just as Lilly did with me.
Shipping
Shipping times and costs
We do our best to process and ship orders quickly, although during holidays this may take a little longer. If your order was placed over the weekend or on a holiday, we will begin processing your order the next business day.
Once the order is processed internally by our team, shipping times, costs and the spending threshold to obtain free shipping vary according to the destination country as follows:
|
VILLAGES |
SHIPPING COSTS |
FREE SHIPPING THRESHOLD |
SHIPPING TIMES |
|
Italy |
Standard €5.90 |
€80 |
2-4 days |
|
European Union |
Standard €9.90 |
€80 |
2-6 days |
|
Rest of the world |
Standard €19.90 |
€300 |
4-8 days |
* Any customs duties or additional charges will be the buyer's responsibility.
Returns
Return Policy
If for any reason you are not satisfied with your purchase, you can return it or part of the order. To comply with the withdrawal deadline, simply send the communication relating to the exercise of the right of withdrawal before the 14th day from the delivery date via the online procedure within the Personal Area of our site and wait for confirmation from our team. If you find it difficult to carry out the process independently via your Personal Area, you can always contact us at info@glelanyboutique.com or via Whatsapp.
The right of withdrawal applies exclusively to natural persons (consumers), therefore all purchases made with VAT number are excluded.
The return shipment will be paid by MOOD SRL in case of defective or incorrect product , while for all other returns the shipping costs and any additional charges will be paid by the buyer. Purchases must be returned by post or courier in the original packaging, must never have been used or damaged and must be in a condition to be resold. No exchange or refund will be made for products returned incomplete, damaged or dirty.
All our clothing items have a clearly visible seal label. This label must not be removed or damaged: in case of violation, the return cannot be accepted.
We ask our customers to pay particular attention to preserving the integrity of the seal if they wish to make a return. Only items with an intact label can be returned according to our return conditions.
Returns that do not meet our policy will not be accepted and will not be refunded. Returns are only accepted on purchases made directly on glelanyboutique.com. For additional questions or special requests please do not hesitate to contact our customer service team by sending an email to info@glelanyboutique.com .
The return of the goods following the exercise of the right of withdrawal must be made to the following address:
Glelany Cavalcante
Independence Street, 54, 62012
Civitanova Marche (MC), Italy.
The responsibility for the items falls on the customer until they arrive at the warehouse.
See the full rules in Terms and Conditions .
How to make a return
If the product is damaged or incorrect
Starting the return process is very simple: just access your Personal Area, go to the Orders section, select the order to return and click on the button to request the return, indicating, in the appropriate section, the reason and the items to return. You will soon be contacted by our Customer Service team to authorize the return (subject to photographs) and/or book the free collection.
If the customer sends the item to be returned at his own expense without contacting our Customer Service, we will not be able to refund the costs incurred and guarantee the refund of the order.
For all other types of returns
Starting the return process is very simple: just access your Personal Area, go to the Orders section, select the order to return and click on the button to request the return, indicating, in the appropriate section, the reason and the items to return. You will soon be contacted by our Customer Service team to authorize the return and assist you in the best return method. Shipping and any other charges will be paid by the buyer.
Once the return has been authorized by our team, you can proceed with the shipment of the goods with the courier of your choice. The return must be sent to Glelany Cavalcante at the following address: Via Indipendenza, 54, Civitanova Marche (MC), 62012, Italy .
Refunds
When will I receive my refund?
The Glelany Boutique team will check the quality of the returned product and will issue a refund only if it meets the conditions of the return policy. Returns are accepted only on purchases made directly on glelanyboutique.com. You will receive your refund with the same payment method used for the original purchase as soon as possible.
Please note that refund times may vary depending on different payment methods.
The refund will be free of charge and will only include the amount of the products you are returning.
Shipping in Italy Standard delivery in 2–4 business days. Shipping cost: €5.90 Free shipping on orders over €60
Shipping in Europe (EU) Standard delivery in 2–6 business days. Shipping cost: €9.90 Free shipping on orders over €100
International shipping Standard delivery in 4–8 business days. Shipping cost: €19.90 Free shipping on orders over €300
Tracking: You'll receive an email with the tracking number as soon as your order ships.
Delivery issues? Contact us right away — we're here to sort out any problem!
The Desire in Lilly's Heart
- Description
- details
It is an interactive booklet that takes children on a journey of imagination and creativity. It is not just a story, but an engaging experience that invites the little ones to cut, glue and complete the story, stimulating their imagination and manual skills. Through Lilly's adventures, children will discover the fundamental values of friendship, acceptance and equality, learning the importance of being kind and valuing differences. This book not only entertains, but educates and inspires, providing moments of fun and reflection.
An ideal gift idea to make children smile, develop their creativity and, at the same time, support an important cause: the proceeds from the sale will be donated to the association Il Collare d'Oro, which trains assistance dogs for people with disabilities and offers Pet therapy for psycho-emotional support, themes very dear to the author.
Association
The Golden Collar
The Golden Collar is dedicated to improving the lives of people with disabilities through the help of service dogs trained for specific tasks, such as alerting in the event of a seizure, monitoring sugar levels for diabetics, or offering emotional and psychological support. Disabilities supported include epilepsy, diabetes, autism, motor disabilities, and psychiatric disorders.
The association is also active in IAA (Animal Assisted Interventions) programs, including pet therapy, which aims to improve the psychophysical well-being of children, the elderly and other people, reducing stress and promoting good mood.
Through donations and collaborations, Il Collare d'Oro raises funds to make service dog training accessible to families in difficulty, promoting integration between humans and animals.